The way the team works here is defined by the phrase 'agile software development'. The work we do is project-based and focused on exploring ways to continually improve our service offering. There is no set plan. It's just a case of thinking ahead to enhance easyJet.com All ideas are welcome!
I think that something like 98% of easyJet sales are now being made through the website. So even small enhancements can make a significant difference to the profitability of the company. Broadly speaking, the questions we're usually asking are things like: how can we make the site more intuitive? Can it be more scalable? Can the design and layout be more user-friendly? How can we improve the overall customer experience? All open-ended questions that give you the freedom to make suggestions, explore ideas and discover solutions.
Working in this sort of open, expressive environment has dramatically increased my knowledge of how an e-commerce site fits together. It doesn't feel like you're 'the IT team' here. We work really closely with the other business functions to understand what they want the site to achieve. Then, we can come up with the solutions to make it work. Before I came to easyJet, I perhaps understood a few areas of software development. Now, I feel as though I've got a much, much broader understanding of how the team works, how the business works and how the site needs to work to meet commercial objectives. I'm not seen as just a 'techie' here and I'm really enjoying that change.
Agile approach, open environment, broader knowledge, more opportunities