Just like any multinational business, we have comprehensive departments responsible for the minutest detail of our daily operation. If you have talent, chances are we have a department that would and could use skills like yours. This is a basic overview of operational activity and the teams responsible for making easyJet the success it is.
The easyJet Project Management Office (“PMO”) is responsible for scoping, planning and driving up to 30 large cross-functional projects that underpin easyJet’s strategy to Turn Europe Orange and deliver market leading returns to its shareholders. The programme covers lean cost management across all categories, a number of revenue enhancement initiatives and supporting enabling projects.
The PMO also drives easyJets project management framework and the development of the easyJet project manager community.
The PMO will offer graduates the chance to train in project management and programme co-ordination and access to projects across all major functional areas of the business.
Our CRM team develop easyJet’s customer contact strategy, oversee its implementation at all touch points across Europe, and support the customer data behind our marketing campaigns within each market.
Our insight team define and deliver our data strategy to support each area of our marketing team, as well as working closely with our customer and revenue function to support informed and proactive decisions driving our customer experience, customer proposition and revenue streams. This includes carrying out market research with new and existing customers on a variety of subjects
The easyJet brand team are at the heart of the marketing function, setting our brand guidelines and being the guardians of the easyJet brand across all channels internally and externally, from on and offline advertising, our onboard PA’s and in-flight magazine to our internal communications
easyJet’s digital team drive our digital strategy aligned to our customer and brand proposition across Europe. Developing innovative ways to drive our revenue streams across all digital channels including our websites, mobile, SEO, SEM and social media in all markets making it easy for our customers to travel with us.
Our marketing communications team drive our marketing activity across Europe. Made up of Marketing Managers and Marketing Executives in each of our major markets the teams are responsible for all online and offline marketing campaigns.
Our Customer Experience Team ensures that the highest level of service, quality and customer satisfaction is delivered and they achieve this by working closely with the Contact Centres, offering support.
The team are the main link for communication between the Contact Centres and the rest of the company, ensuring that a smooth and effective customer experience is delivered at all times.
The Regional General Managers are responsible for maximising revenue at nominated easyJet bases. They understand their specific base performance issues or trends and deliver tangible and innovative trading solutions for both the immediate and longer term. Our managers are also decisive in providing effective strategies and innovative actions against regional and national competitors.
Each Manager is supported by a Route Manager, who reviews the performance of routes in that region, plus a Marketing Manager who is responsible for all online and offline marketing campaigns.
Finance ensure that we deliver a superior return on investment to all our shareholders.
Our Financial Planning & Analysis Team provides direct financial support to the business. This is a key area where anyone with a professional accounting qualification can significantly develop their business awareness, financial management & control and financial modeling skills - in a short period of time. The department is split into 3 basic areas - Commercial, Operations and Head Office, responsible for the preparation of budgets and longer term business plans, understanding actual results and any variances to expectations when evaluating ad-hoc projects and initiatives.
Our objective is to ensure strong financial control and compliance with corporate governance within easyJet, which are key aspects of any fast growing business.
We achieve this through effective validation, processing, reconciliation and reporting of the company’s financial transactions alongside a number of projects planned to deliver ‘continuous improvements’ to our products and processes.
Group Financial Control offers a wide range of opportunities for qualified accountants, finance professionals and administrative staff at all levels including financial accounting, financial reporting and systems, purchase ledger, DOC (Direct Operating Cost) checking and revenue protection.
Treasury provides the interface between easyJet and the banking markets operating under Board approved policies and objectives. Working in various roles within the department, your key responsibilties could include:
The Internal Audit team is an independent review function set up to support the achievement of easyJet’s objectives and provide assurance to senior management and the Audit Committee, on its system of internal control and risk management. We aim to add value and improve the efficiency of business operations throughout the various activities we perform, which include:
Working with different areas of our business, Internal Audit provides an exciting opportunity to gain an all round understanding of how easyJet and aviation industry operates.
Our IT teams ensure operational excellence through the delivery of world class systems and through cutting edge technology.
The Commercial Systems team supports the development of the Commercial strategy through the delivery of key change initiatives. The team work with the Commercial business owners helping to define and implement revenue improving and regulatory projects.
Consisting of Project Managers and Business Analysts, they work closely with the IT development team to ensuring the successful delivery of wide ranging projects. The team prides itself in being adaptable and ready to take on anything!
The software development function provides development for all of easyJet’s bespoke software typically this is in areas where easyJet can derive commercial advantage for example easyJet.com, easyJet’s reservation system and its yield management system. The software development team uses a variety of agile techniques to ensure that we are are able to respond positively to the business demands. As a valued partner of Microsoft the team are often at the leading edge of technology and we are frequently used as a showcase for new technology and tools.
A core team of service driven IT professionals is responsible for the provision and operation of our IT systems on a day to day basis. Working in close collaboration with selected 3rd parties, their key functions include:
Our Enterprise Architecture team are responsible for ensuring that all IT investments are co-ordinated and work towards our combined IT vision and strategy. That’s not always easy in a company growing as fast as easyJet with a large dependency on IT and they require as much pragmatism as they do technical expertise. The team’s responsibilities include defining and educating the IT strategy, roadmapping and acting as a technical design authority on all large change project.
Our Operations Systems team provide the systems that run the operations of the airline including planning for crew and aircraft, engineering and maintenance, check in and baggage systems at airports and systems which monitor the safety of the operation.
The team consists of Programme and Project Managers, Business Analysts and Subject Matter Experts. The nature of the work requires highly developed skills in project management, innovation, stakeholder management and business change which are rewarded by being at the forefront of the airline business, driving new developments and new ways of working.
The IT Central Systems function drives the interface between IT and specific central business areas within easyJet (Finance, HR, Procurement and IT). It works closely with the business owners to shape the best cost-effective IT solutions against the business demands and to drive operational excellence within these functions.
easyJet is a great place to work - a business built on people. This focus on getting it right through delivery and customer service means key challenges for our people teams who have to support this ethos, balancing it with the commercial and operational requirements of the business.
A results-orientated environment like ours demands a unique level of HR involvement to provide line managers with the information and support they need. Helping to formulate policies and procedures and preparing internal managers for the future, it is generalist HR in the fullest sense. Daily, our team will be involved in all aspects of the business - policy design, recruitment, grevience - every challenge a dynamic airline like ours will face.
The team actively support HR and Payroll requirements across all areas of the business, providing a systematic and timely approach to administration via the HR Service Centre, in line with departmental Service Level Agreements and KPI’s, to increase efficiency and maintain high standards.
For diversity and pace, there are few careers that can compare - which makes working here such an involving and rewarding experience.
Our reward department is responsible for all aspects of employee reward and employee relations. Key functions within employee reward include managing policies and processes for salary planning and pay benchmarking, bonus arrangements, employee benefits, employee share plans and senior management incentive arrangements. Within employee relations there is key responsibility for the development of ER strategy, facilitation of Management & Administrative Consultative Group and secretariat activities for business council and easyJet European Forum.
The Facilities team provide a comprehensive range of property & facilities services across the business, working with easyJet staff; contractors and partners to ensure our buildings and workspaces are a great place to work. These services touch a building's entire lifecycle and infrastructure – from planning and installing to managing and maintaining. This includes improving services, reducing costs in everything from building security, postage, couriers, cleaning, catering, office moves, furniture, fixtures & fittings, stationary right down to vending 24hrs a day 365 days per year.
The Recruitment team supports easyJet’s objectives by delivering a proactive and professional, recruitment service that aims to meet the business needs of the organisation. The purpose of the team is to manage all recruitment and selection processes for cabin crew, pilots, management and administration functions, offering advice on all aspects of the recruitment and selection process. The team focuses on providing advice and guidance on all recruitment aspects including company procedure on recruitment campaigns and related legislation, offering guidance in terms of best practice to recruiting managers, coordinating all recruitment activity from advert to offer letter and managing assessment centres for cabin crew and pilots.
The vision for Recruitment is to improve the recruitment function to incorporate industry best practice to help attract the best quality candidates to easyJet. The recruitment team continually strive to develop various recruitment and selection projects and processes to support easyJet’s objectives, including improving existing processes to further enhance current practice.
On a daily basis the team aims to provide clear and effective communications regarding all aspects of the team's work, continually aiming to develop and maintain effective working relationships with colleagues both internally and externally, and enhance the reputation of the People Team and easyJet by aiming for the highest standards for service delivery and acting with professionalism at all times.
easyJet is looking to be the World's most efficient airline - and Operations is the team responsible for ensuring through on time performance and operational excellence - we'll get there.
Flight Operations is responsible for delivering a safe, efficient and reliable operation by ensuring the effective and consistent support, training and recruitment of Cabin Crew and Pilots. In addition to those on the front line, Flight Operations also includes a significant HQ function covering areas such as Rostering, Establishment, Training, Aircraft Operations and Pilot Management. It embodies the easyJet spirit, providing a distinct and innovative environment where our people are tested every day, but also enjoy a sense of achievement, success, pride and identity like no other.
We achieve this in a number of ways:
Flight Operations are responsible for managing the safety of both our crew and customers whilst being a successful airline. Job roles in this department include: specialists in flight safety, standards, crew policies, crew management and crew training.
The Ground Operations Team are guardians in ensuring a safe and secure ground operation across the entire easyJet network. We achieve this through effective support, review and management of both airport and ground handling relationships. The team is divided into two key functions, support and delivery.
The Central Support Team, made up of services, development and performance functions, provide support and assistance to our airports to ensure they are delivering the best possible service to our customers. This is achieved in a number of ways:
Roles in this team include: Analysts, Compliance Specialists and Trainers, Policy Managers and Project Development.
The Delivery Team are responsible for overseeing and managing the day to day ground operations, and wherever we fly there is an accountable manager responsible for ensuring the operations are conducted to our high standards. We achieve this in a number of ways:
Roles in this team typically include General Managers and Airport Operations Managers
Our Operations Control Centre Team is operational 24 hours a day and performs all functions required to ensure a safe and punctual schedule that meets our customer's expectations. Working closely with other Departments and third party suppliers the OCC manages the daily flying programme by monitoring, pre-empting and reacting to on-the-day operational occurrences. Within company policy and industry regulation the OCC provides key disruption management decision making and communication to the easyJet network. Key functions include:
The role of the Operations Development Team is to support the development of the Ops strategy and its delivery through change initiatives. They work closely with all Ops teams to define and then implement significant value adding projects. This is supported by our internal Project Management Process to ensure the successful delivery of business projects from start to finish.
Operations Development are about working to analyse, shape and deliver opportunities to make our core processes better, simpler and lower cost. It's also about the identification of opportunities to significantly reduce cost across the spectrum of operational delivery activities, adding extra skills and expertise in areas such as problem solving; change management and project management. We also play a co-ordination role between projects to enable good decision making.
As a team they pride themselves in the following principles:
The team support the following:
Cabin Services delivers a safe, enjoyable, efficient and reliable customer experience by ensuring we have great people looking after both our passengers and our support functions. Key to delivering great people and service is our high calibre, ‘orange spirited’ and performance oriented teams, including our HQ function, training and recruitment teams and in-flight and support teams. Our approach and teams embody the easyJet spirit, providing a distinct and innovative environment where our people are tested every day, but also enjoy a sense of achievement, success, pride and identity like no other.
We achieve this in a number of ways:
Cabin Services are responsible for managing the safety of both our crew and customers whilst ensuring that easyJet remains a successful airline. Job roles in this department include: crew standards, crew policies, crew management and crew training.
Safety is a number one priority for easyJet and nowhere does this mantra hold more truth than within our Engineering Team. Engineering Operations are responsible for nothing less than ensuring the total airworthiness of our growing fleet of aircraft. This means ensuring all necessary maintenance required on the easyJet fleet is identified, carried out on time and to an approved standard for easyJet operation.
At every stage, all maintenance activity needs to be documented and detailed records maintained. Within this meticulous approach to airworthiness, we also need to ensure that aircraft parts are ordered and available at all times, purchased at rates that fit within our low cost, but no compromises approach. It's a highly responsible, thorough and rewarding career path. Key functions include:
Safety is the number one priority at easyJet and it is our Operational Team's responsibility to ensure maintenance, development and effectiveness of our Quality, Safety, and Security Management Programmes.
The team is responsible for independent assessment and overview of the corporate safety performance, monitoring the operation to identify emerging risks, advising business leaders and strategic suppliers of our safety policy and providing leadership to line management in major investigations. They establish and maintain relationships with external organisations and regulators and disseminate business relevant information.
Different pricing activities and strategies will have a direct influence on sales and revenue. Our team of Analysts are responsible for understanding the effect, collecting and analysing competitor pricing data and developing a set of tools that can deliver this. The aim is to improve revenue contribution per flight by controlling yield management processes, optimising load factors and developing strategies.
It is our Pricing teams' responsibility to set optimum fare bands to ensure success for the business and to monitor our yield and load factor for all routes and destinations across the entire easyJet network.
Network Development provides the relevant information and insights required to challenge, develop and support easyJet’s network development strategy. They drive network expansion within a short term rolling cycle in the context of easyJet’s long term corporate strategy.
The schedule planning team designs and delivers a viable seasonal flying schedule for the airlines growing fleet of aircraft, essentially responsible for the detail of where we fly to, at what times, and from which bases.
Our Ancillary Revenue Team is responsible for driving revenue from easyJet's online partners and to identify new business opportunities. This is a critical area in easyJet’s future strategy and a significant revenue stream with ambitious growth targets.
Corporate Communications are responsible for all aspects of internal and external communication, including communication to the media and any possible lobbying.
This busy team are responsible for answering calls and emails from journalists, preparing and distributing press releases and organising publicity events to generate positive coverage in the various forms of media. They are responsible for managing our PR agencies - based nationally and internationally.
The Procurement team are responsible for ensuring operational excellence through developing and managing key relationships with a portfolio of airport and key handling partners, facilitating delivery of lower costs and maximising value. Key responsibilities include:
The legal team supports all parts of the business to ensure that legal issues have been considered by all the various teams that make up easyJet.
Key responsibilities include contracts, negotiations, managing the claims, instructing external counsel, dealing with regulatory matters and regulatory bodies, clearing copy for marketing and advertising and general advice on compliance with UK and EU laws.
The company Secretarial part of the team ensures compliances with the UK listing rules, Companies Acts and supports the directors to ensure good corporate governance. The team is also the point of contact for employees requiring information on share option schemes.