Whatever our speciality, we have a common goal – to deliver a brilliant experience for each and every customer. Our team covers everything from customer insight, product innovation, customer feedback, sales and distribution. We’re also involved in long-term strategic projects to make sure we attract and convert enough people to deliver our big commercial ambitions.
Customer, Product & Sales
Customer, Product & Sales Roles
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Product
We’re proud of our growing portfolio of core leisure and business products, such as Allocated Seating and Fast Track. And our Product team is behind each and every one of these pioneering initiatives.
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Customer Operations
Our highly motivated and lively contact centre teams interact with over three million customers a year via email, phone and social media channels. We support customers in five different languages – and go above and beyond to provide our customers with a friendly and efficient service every day.
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Customer Relationship Management & Insight
Our customer satisfaction programme is industry leading, reaching nearly half a million customers across Europe each year. And it’s driving real change throughout easyJet too, helping us to enhance our customer experience.
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Distribution
We drive our third-party distribution channels, using our wide-ranging expertise to increase business travel bookings from travel management companies and large corporations alike. Attracting more business travellers to fly with us is a key priority for the years ahead.
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Customer Experience
We work with people across our airline every day, to understand how they play their part in delivering a great customer experience. After all, it’s vital for us to meet the customer expectations we set out in our charter.
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Sales
We open up Europe to more and more people by selling our world-class products, services and of course, flights. Joining our face-to-face sales team, your customers will be organisations who often travel across Europe.
